Refund & Cancellation Policy

Kamar Residences – A Unit of Taz Kamar Inn Private Limited

Thank you for choosing Kamar Residences – A Unit of Taz Kamar Inn Private Limited. We strive to provide excellent hospitality services and ensure customer satisfaction. Please review our refund and cancellation policy below.

1. Service Cancellation

Guests may cancel room bookings or event reservations by providing notice at least 48 hours (2 days) prior to the scheduled check-in or event date.

Cancellation requests must be made via:

• Email: info@kamarresidences.com
• Phone: +91-9500050062

Cancellation Terms:

• Cancellations made at least 48 hours before check-in/event date will receive a full refund (excluding payment gateway charges, if applicable).
• Cancellations made less than 48 hours before the scheduled date may be subject to a cancellation charge of one night’s tariff or 50% of the booking amount, whichever is applicable.
• No-shows will be charged 100% of the booking amount.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• The booked service was not provided as confirmed.
• The booking was cancelled within the eligible cancellation period.
• The service could not be delivered due to unforeseen circumstances on our part.

Refund requests must be made within 7 days from the scheduled service/check-in date.

3. Non-Refundable Services

• Bookings marked as “Non-Refundable” at the time of reservation.
• Services that have been fully rendered.
• Promotional, discounted, or special event bookings unless otherwise specified.

4. Processing Refunds

Approved refunds will be processed within 7–10 business days. Refunds will be credited to the original mode of payment. Processing timelines may vary depending on your bank or payment provider.

5. Partial Refunds

If a booking is partially utilized (e.g., early checkout), partial refunds may be granted at our sole discretion based on the unused portion of the booking and applicable rate conditions.

6. Force Majeure

Kamar Residences shall not be liable for cancellations, delays, or inability to provide services due to events beyond reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Strikes or labor disputes
• Public emergencies
• Other force majeure events

7. Governing Law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019 and other applicable laws. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

8. Contact Us